SaliCity Jewels Return Policy

Money Back Guarantee

SaliCity Jewels offers a 14-day money back guarantee. If you wish to return all or part of your order, please ensure each item is unused and complete with all tags attached where applicable.

Returns

All items are inspected upon return by our Returns team. Returned jewelry must be unworn and not modified or altered. Removing the attached tag or wearing the jewelry constitutes acceptance of the item. Items that have been engraved, inscribed, or otherwise altered cannot be returned under our policy. Items resized by SaliCity Jewels upon request are custom orders and are non-returnable.

If any items are found to have been worn or damaged without prior notice, the refund request will be cancelled and the item returned to the customer.

An exchange, replacement, or repair can take up to 10 business days from the day we receive your item. We will contact you within this time to inform you when your jewelry has been dispatched.

In the unlikely event that there is a defect with your jewelry upon receipt, you may return it to us within 30 days of receipt of the goods.

For hygiene reasons, we do not accept the return of earrings if the tamper-proof packaging has been removed. This does not affect your statutory rights if the earrings are defective upon receipt.

Outsized rings: We gladly accommodate returns and exchanges for unworn Ladies’ Rings ranging from sizes J to Q and Men’s Rings from sizes R to W (gold and silver only; all other metals can be returned regardless of size). Sizes beyond this range are deemed bespoke and are ineligible for returns or exchanges. Resizing services are typically offered for a fee starting at CHF 50, depending on the ring design, including return delivery after the resize is complete.

Rings from our Prestige range cannot be returned.

Refunds

If for any reason you are unhappy with your purchase and would like a full refund under our money-back guarantee, you must notify us within 30 days of receipt of the goods. All returns must be actioned within 5 days of receiving the returns form.

To initiate a return, contact our Customer Service team by telephone, live chat, email, or a contact form, and provide the following information:

• Full name or email address on the order

• Order number

• Reason for returning the item

If you initiate a return by email or contact form, our Customer Service team will respond within 2 business days.

There will be no restocking fee. Any free promotional items must also be returned unworn if the accompanying item is to be returned for a refund. A refund cannot be granted on an item agreed for an exchange under special circumstances (e.g., without tags). In this case, another exchange may be available.

Faults

SaliCity Jewels offers a Lifetime Warranty on Sterling Silver 925 and Gold jewelry, covering any manufacturing faults or defects. For all other materials, the warranty period is 10 business days.

If your jewelry becomes faulty or damaged within the warranty period due to a manufacturing fault or defect, we will replace the item free of charge. The Lifetime Warranty does not cover wear and tear or accidental damage.

If the fault occurs outside the 30-day money back guarantee period and the item is out of stock, a refund cannot be issued. The item will need to be exchanged for a like-for-like alternative at a similar price. If there is an additional cost, a payment link will be emailed to you before the alternative item is shipped.

When returning a SaliCity Jewels item, it cannot be exchanged for a branded item (including but not limited to: BOSS, Tommy Hilfiger, Olivia Burton, Thomas Sabo, Calvin Klein, and Lacoste).

We are unable to sell single earrings; therefore, in the event an earring is lost, a new pair must be purchased. If one earring is faulty, both earrings must be returned, and the pair will be replaced under our guarantee.

Branded Items

Branded items for sale at SaliCity Jewels (including but not limited to: BOSS, Tommy Hilfiger, Olivia Burton, Thomas Sabo, Calvin Klein, and Lacoste) have a 12-month guarantee covering any manufacturing faults or defects.

If your branded jewelry becomes faulty or damaged outside the 30-day money back guarantee due to a manufacturing fault or defect, we will replace the item free of charge. The 12-month guarantee on branded items does not cover wear and tear or accidental damage.

If the fault occurs outside the 30-day money back guarantee period and the item is out of stock, a refund cannot be issued. The item will need to be exchanged for a like-for-like alternative at a similar price. If there is an additional cost, a payment link will be emailed to you before the alternative item is shipped.

Resizing

If your item is the incorrect size, please contact our Customer Service team, who will advise you on how to proceed. For some resizes, a fee of CHF 50 will be applicable. You will be informed of this by our Customer Service team, and a payment link will be emailed to you.

Please note that items resized by SaliCity Jewels upon request are custom orders and are non-returnable.

Return Postage

Goods that are not damaged or faulty and are returned in resalable condition must be returned at your expense. We cannot take responsibility for items damaged or lost in return transit; therefore, we recommend using an insured postal service or courier. It is your responsibility to ensure goods arrive safely with us. Please keep the postage receipt until we have confirmed that the item has arrived safely.

If there is an issue with the returned item, our Customer Service team will contact you by email advising of the issue and the next steps.

If the item is being returned due to a defect or damage on arrival, we will cover the postage costs by way of a returns postage label or reimbursement for the cost of postage.

Swiss-based customers will be provided with a fully insured postage label by email. For customers outside of Switzerland, we will cover shipping up to a maximum of CHF 25.

International postage may take longer to reach us, but we will honor the return as long as the item is posted within the 30-day timeframe, regardless of how long it takes to arrive with us.

Effective from 08/02/2024, our terms and conditions have been updated. If you made a purchase before this date, the terms and conditions in place at the time of purchase apply to your agreement. Your statutory rights remain unaffected.

4o

Thank you for this eloquent writeup. Could you re-write the entire SaliCity Jewels Returns Policy in a more professional and customer appealing way and in the confines of swiss law.

ChatGPT

SaliCity Jewels Returns Policy

At SaliCity Jewels, we pride ourselves on delivering high-quality jewelry and ensuring your complete satisfaction. Our returns policy is designed to be transparent, fair, and in accordance with Swiss law, providing you with peace of mind when making a purchase.

Money Back Guarantee

We offer a 30-day money back guarantee on all our products. If you wish to return any part of your order, please ensure that each item is unused and complete with all tags attached where applicable.

Returns Process

All returned items undergo a thorough inspection by our Returns team. To qualify for a return, jewelry must be unworn and free from modifications or alterations. Acceptance of an item is indicated by the removal of attached tags or by wearing the jewelry. Items that have been engraved, inscribed, or otherwise altered cannot be returned. Please note that items resized by SaliCity Jewels upon request are considered custom orders and are non-returnable.

If an item is found to be worn or damaged without prior notice, the refund request will be cancelled, and the item will be returned to you.

Processing an exchange, replacement, or repair can take up to 10 business days from the date we receive your item. We will keep you informed throughout this process and notify you when your jewelry has been dispatched.

In the unlikely event that your jewelry is defective upon receipt, you may return it to us within 30 days.

For hygiene reasons, we do not accept the return of earrings if the tamper-proof packaging has been removed. This does not affect your statutory rights if the earrings are defective upon receipt.

Outsized Rings

We accommodate returns and exchanges for unworn Ladies’ Rings in sizes J to Q and Men’s Rings in sizes R to W (gold and silver only; all other metals are eligible for return regardless of size). Rings beyond these sizes are considered bespoke and are ineligible for returns or exchanges. We offer resizing services starting at CHF 50, which includes return delivery after resizing.

Rings from our Prestige range cannot be returned.

Refunds

If you are not completely satisfied with your purchase and wish to request a full refund under our money-back guarantee, please notify us within 14 days of receipt of the goods. All returns must be processed within 5 days of receiving the returns form.

To initiate a return, please contact our Customer Service team by telephone, live chat, email, or contact form, providing the following information:

• Full name or email address on the order

• Order number

• Reason for return

Our Customer Service team will respond within 2 business days if you initiate a return via email or contact form.

There is no restocking fee. Any free promotional items must also be returned unworn if the accompanying item is returned for a refund. Refunds are not available for items agreed to be exchanged under special circumstances (e.g., without tags). In such cases, another exchange may be offered.

Warranty and Faults

SaliCity Jewels offers a Lifetime Warranty on Sterling Silver 925 and Gold jewelry, covering manufacturing faults or defects. For jewelry made from other materials, the warranty period is 10 business days.

If your jewelry becomes faulty or damaged within the warranty period due to a manufacturing defect, we will replace the item free of charge. The Lifetime Warranty does not cover wear and tear or accidental damage.

If a fault occurs outside the 30-day money back guarantee period and the item is out of stock, a refund cannot be issued. Instead, the item will be exchanged for a like-for-like alternative of similar value. If there is an additional cost, a payment link will be sent to you before the alternative item is shipped.

When returning a SaliCity Jewels item, it cannot be exchanged for a branded item (including but not limited to: BOSS, Tommy Hilfiger, Olivia Burton, Thomas Sabo, Calvin Klein, and Lacoste).

We do not sell single earrings; therefore, if an earring is lost, a new pair must be purchased. If one earring is faulty, both earrings must be returned, and the pair will be replaced under our guarantee.

Branded Items

Branded items sold at SaliCity Jewels (including but not limited to: BOSS, Tommy Hilfiger, Olivia Burton, Thomas Sabo, Calvin Klein, and Lacoste) come with a 12-month guarantee covering manufacturing faults or defects.

If your branded jewelry becomes faulty or damaged within 12 months due to a manufacturing defect, we will replace the item free of charge. This guarantee does not cover wear and tear or accidental damage.

If a fault occurs outside the 30-day money back guarantee period and the item is out of stock, a refund cannot be issued. The item will be exchanged for a like-for-like alternative of similar value. If there is an additional cost, a payment link will be sent to you before the alternative item is shipped.

Resizing

If your jewelry is the incorrect size, please contact our Customer Service team for assistance. For some resizes, a fee of CHF 50 will apply. You will be informed of this by our Customer Service team, and a payment link will be emailed to you.

Please note that items resized by SaliCity Jewels upon request are custom orders and are non-returnable.

Return Postage

Goods that are not damaged or faulty and are returned in resalable condition must be returned at your expense. We cannot take responsibility for items damaged or lost in transit; therefore, we recommend using an insured postal service or courier. It is your responsibility to ensure goods arrive safely. Please keep the postage receipt until we have confirmed safe arrival.

If there is an issue with the returned item, our Customer Service team will contact you via email to advise on the next steps.

If the item is being returned due to a defect or damage on arrival, we will cover the postage costs via a returns postage label or reimbursement for the postage cost.

Swiss-based customers will receive a fully insured postage label via email. For customers outside of Switzerland, we will cover shipping up to CHF 25.

International postage may take longer to reach us, but we will honor the return as long as the item is posted within the 30-day timeframe, regardless of how long it takes to arrive.

Effective from 28.06.2024, our terms and conditions have been updated. If you made a purchase before this date, the terms and conditions in place at the time of purchase apply. Your statutory rights remain unaffected.